Support

Email us at support@findmestock.com. If it's about your account, write from the email address you sign in with.

How we check stock

We check each retailer's own website regularly, more often for products people are tracking. Every result shows when we last checked it.

• In stock: available to buy and have delivered now.
• Pre-order: you can order now, for delivery later. Shown separately.
• Out of stock: not available now.
• Unable to verify: we couldn't reach the retailer or read its page, so we show the last result we could confirm.
• Stale: we haven't been able to check for a while; treat it as unconfirmed.

We don't count an item as in stock if it can only be collected, or if only marketplace sellers, used or refurbished stock are shown, unless you've chosen to include those in a search alert. If something looks wrong, use Report incorrect stock on the product page.

Stock or a price looks wrong

Open the product, scroll to the bottom and choose Report incorrect stock. Tell us the retailer and what didn't match; reports help us check how well we're reading each retailer.

Shops we check

• Magic Madhouse
• Total Cards

We add more shops regularly. On a product page, shops we don't check yet are listed under "Other shops" as "Not checked yet": you can open their search for the product, but we don't show their stock or price, or alert you about them.

A retailer is missing

Paste a link to the product at that retailer. If we don't check it yet, you can ask us to add it.

Alerts aren't arriving

Alerts come through Apple, Google or your browser, so your device decides when they appear. If alerts are late or missing, check that:

• notifications are on for FindMeStock, in the app (Account → Notifications) and in your device settings;
• Low Power Mode, battery saver or battery optimisation isn't holding FindMeStock back (on Android, set FindMeStock to "Unrestricted");
• Do Not Disturb or a Focus mode isn't hiding them;
• for website alerts, your browser is open.

Browser alerts only arrive while the browser is running; the app is faster. An alert is only useful while stock lasts, so we don't send one that arrives too late to help.

Subscriptions

Bought in the app? Manage or cancel it in the App Store or Google Play. Bought on the web? Use Account → Subscription.

Your account

How to delete your account, and what we delete.

Retailers

About our stock checker, and how to contact us about it.