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Delete your account

How

Subscriptions

Deleting your account doesn't cancel a subscription bought in the app: cancel it first in the App Store or Google Play. A subscription bought on the web ends as soon as the account is deleted. For a yearly plan, we refund the unused whole months; monthly plans aren't refunded unless you're within 14 days of subscribing.

What we delete

Your account and sign-in, your alerts, your devices and notification settings, your subscription record, and any usage analytics about you. You're signed out everywhere at once.

Deletion is normally complete within a day. Deleted data stays in our encrypted backups until they expire, within 30 days.

What we keep

Stock reports and retailer requests you sent, and records of clicks to retailers, with nothing linking them to you and any notes removed. We also keep a minimal record that the deletion happened (the account ID, dates and the outcome of each step, with no contact details), and subscription notices, reduced to their type, time and store, with no link to you.